Boring but important...
Click below to read our holiday booking conditions, the details of our holiday insurance and the website terms and conditions.
If you have any further queries do not hesitate to give us a call on 020 8459 8787.
All our holidays offer 100% financial protection through our bonding arrangements outlined below...
The AiTO Quality Charter
AiTO (the Association of Independent Tour Operators) is an association of independently-minded companies specialising in particular areas or types of holiday and sharing a common dedication to high standards of quality and personal service. AiTO defines quality as providing a level of satisfaction which, based upon the holiday information provided by the tour operator, aims to meet or exceed a customers reasonable expectations, regardless of the type of holiday sold or the price paid.
THIS IS HOW WE AIM TO ACHIEVE IT
AiTO members ensure that their brochures clearly and accurately describe the holidays and services offered.
AiTO members listen to their customers and welcome suggestions for improving standards. All customers receive a post-holiday questionnaire.
AiTO members are committed to high standards of personal service, maintained by the thorough training of employees.
AiTO takes care to ensure that all members comply with current UK Government Regulations regarding the protection of clients money.
AiTO has strict membership criteria which must be satisfied before new companies are allowed to join. All members must adhere to a rigorous Code of Business Practice which governs their operational conduct.
AiTO is committed to raising the level of environmental awareness within the industry.
In the unlikely event that a dispute between an AiTO member and customer cannot be resolved amicably, AiTOs low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. This service is only available to clients who book and reside in the UK.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ ATOLCertificate.
Sailing Holidays Ltd is also a member of the Association of British Travel Agents Ltd (ABTA), which is the UK's leading travel association. ABTA has been at the heart of travel for over 60 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers – the travelling public – have confidence in their travel experience.
The ABTA brand stands for expertise, reliability and fairness, and our level of brand recognition and trust among consumers is the highest of any travel trade association.
It is estimated that over £25bn is spent on holiday arrangements with ABTA Members every year. We believe this is because booking with an ABTA Member gives you peace of mind because they are committed to following a strict code of conduct, which means you’ll receive a high standard of service, fair terms of trading and accurate information. In fact, our research shows that seven out of ten people see ABTA membership as essential when booking their travel arrangements.
We help our Members and their customers navigate through today’s changing travel landscape by:
- Providing schemes of financial protection and a course of redress if something goes wrong
- Raising standards in the industry and by giving guidance on issues from sustainability to health and safety
- Presenting a united voice to government to ensure the industry and the public get a fair deal.
All this equates to holidaymakers remaining confident and happy in the holiday products that they buy from our Members, and helps us achieve our vision of building confidence in travel.
1. non-flight packages and
2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU; and
3. accommodation only bookings.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Sailing Holidays Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents